1
GPMS/IPMS
Chapter 1
2
EFFECTIVE LEADERSHIP & TEAM BUILDING
Chapter 2
3
EFFECTIVE COMMUNICATION SKILLS AND OFFICIAL LANGUAGE POLICY
Chapter 3
4
CONTRACT MANAGEMENT
Chapter 4
5
RTI ACT 2005
Chapter 5
6
ENERGY CONSERVATION & FIRE SAFETY
Chapter 6
7
BUSINESS ETIQUETTE, CORPORATE GROOMING & PRESENTATIONS SKILL, CONFIDENCE. ORAL AND WRITTEN COMMUNICATION SKILLS, ACTIVE LISTENING, ARTICULATION IN PRESENTING IDEAS.
Chapter 7
8
BSNL CDA RULES
Chapter 8
9
GENDER ISSUES
Chapter 9
10
TRANSFORMING CUSTOMER EXPERIENCE
Chapter 10
11
SERVICES MARKETING
Chapter 11
12
SALES MANAGEMENT
Chapter 12
13
EB OFFICES CLASSIFICATION ,CUSTOMER CATEGORIZATIONS- OVERVIEW
Chapter 13
14
SERVICES & PRODUCTS – CUSTOMER NEED, UNDERSTANDING CUSTOMERS REQUIREMENT AND DESIGNING SOLUTION , GETTING FEASIBILITY
Chapter 14
15
PRABAL PLUS LEASED CIRCUIT FAULT MONITORING
Chapter 15
16
CONCEPT OF ONE NETWORK AND EB PORTAL-OVERVIEW
Chapter 16
17
BSNL SOFTWARE PACKAGES CDR ERP SANCHARSOFT
Chapter 17
18
E-OFFICE
Chapter 18
19
LATEST BSNL SERVICES AND DIGITAL MARKETING OF PRODUCT AND SERVICES
Chapter 19
20
INTRODUCTION TO OCSC, TEEVRA , SANCHAR AADHAR, SANCHAR SOFT AND FMS APPLICATIONS
Chapter 20