Chapter 21 CDR Billing
---> CDR Project 1 –East and South Zone
---> CDR Project 2 –North and West Zone
---> CDR Billing Components—CDR, Guiding, Rating , Billing, Invoicing
---> Rating gives the call a value to be charged at the time of billing
---> Single Convergent Bill :A customer Account having multiple services with each service having multiple instance shall have option to get single Bill.
1) CDR project will cover the customer care and billing for the following services:
2). CRM stands for ….
a) Customer Relationship Management
b) Customer Relation Management
c) Customer Retention Management
d) Customer Review Management
3). In CDR project, payment management system is developed by …….. for BSNL.
a) TCS
b) Wipro
c) Cognizant
4). In CDR, each exchange shall be connected to the Data Centre over ……..end links and through the MPLS network.
a) E1
b) STM I
c) STM IV
5). The entire CDR project is going to be implemented with____________ Data Centres.
a. Four
b. Five
c. Six
d. Eight
6). ______________is configured as the DR site for Kolkata in CDR Project.
a. Bangalore b. Pune c. Hyderabad d. Chandigarh
7) ______________is configured as the DR site for Chandigarh in CDR Project
a. Bangalore b. Pune c. Hyderabad d. Chandigarh
8) The South and East Zones are considered as____________.
a. Project-I
b. Project-II
9) North and West Zones are considered as the ___________
a. Project-I
b. Project-II
10) The CDR project is going to replace all existing systems for Commercial, TRA, FRS and DQ.
a. True
b. False
11) The project will cover the customer care and billing for the following services.
a. Landline
b. Broadband
c. CDMA
d. Leased line
e. All a, b, c & d
12) OYT connection shall be provided in CDR
a. True
b. False
13) The tariff in CDR System is based on MOU (Minutes of Usage) based system.
a. True
b. False
14) Each LE router is connected to the Aggregation Router through E1 links.
a. True
b. False
15) Each Aggregation Router in SSA shall be connected over STM-1 link to the nearest MPLS Node.